State Farm® Insurance Agent Ray Givens
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Janece Hanna
June 10, 2026
5
out of
5
rating by Janece Hanna
"June 10, 2026- Thank you, thank you, thank you! As always, I receive nothing but the best from Lisa B, and Emily, and State Farm. Life can get hard sometimes, but SF is and has always been here for me! The following is an old review that I forgot to submit… Sept 2025. Thank you Lisa Reyes and State Farm! Lisa, you are rock solid and I appreciate you and I am grateful to you for all of your help and support every time I needed you you were there for me! My catalytic converter was stolen, just previously I was stranded on the highway with a flat tire, and there have been other situations I needed Lisa and State Farm and they were there for me 100% and I am so grateful to Lisa and State Farm!!"
We responded:
"Thank you for the 5 star review, Janece! We strive to provide you with the customer care that you deserve and go the extra mile to do so! It is always our pleasure to be able to assist you with any of your insurance questions or needs! - Ray"
Lamarcus Smith
May 21, 2026
1
out of
5
rating by Lamarcus Smith
"I did a 5 star review only 2 months ago! Which is when I started a policy. That very same policy is 3 months behind because the system pays itself in hopes of actual payment. My payments went from 323 and change to 399 apparently. When I saw a problem with my auto bill. I called and was told there was not issue. After 3 calls someone told me that the system backdated my policy by one month and she would let the billing department know so they can reach out and fix the problem. Never heard from them. After 7 called and 4 people telling me that they will call back and never did. The issue grow and grow. 323 and change to almost 800 without even missing a payment. To 1150 and now only missing one payment. -1000/10 I would never again. Even showing the quote that I got with the policy didn’t help fix the issue"
We responded:
"Thank you for taking the time to share this, and I sincerely apologize for what you've experienced. This is not the standard of service you deserved — not when you trusted us with your business, and certainly not after leaving us a 5-star review just two months ago. A backdating issue that goes unresolved after 7 calls, with no follow-through from our billing team, is unacceptable. You should never have had to fight this hard to fix a problem that wasn't yours to begin with. I want to make this right personally. Please contact my office directly so we can pull your account, review every detail, and get this resolved — not passed around, resolved. 📞 817-277-7251 📧 ray@rollwithray.com You came to us for protection and peace of mind. You deserve exactly that."
Feday Fdr
May 21, 2026
2
out of
5
rating by Feday Fdr
"The reason they have five star cause they are in Pantego everything in Pantego five start but the reality it’s far far far from five start After we paid for almost 9 years more than 10,000 for the house insurance and every time I called to have something fixed that cost a lot of money they will deny it so I would never recommend State Farm for anyone"
We responded:
"Thank you for taking the time to share your experience. I want to start by saying — nine years is a long time, and I genuinely appreciate the trust you placed in our agency. That means something to me, and I do not take it lightly. I'm truly sorry you feel the way you do, and I understand the frustration of paying into a policy for years and feeling like it wasn't there when you needed it most. That is a painful place to be, and your feelings are valid. I want to be transparent — claim decisions are made by State Farm's claims department based on policy terms and coverage, and as your agent, my role is to advocate for you and make sure you fully understand what your policy covers. If there were moments where that communication fell short, I take that seriously. I would welcome the opportunity to speak with you personally — not to argue, but to listen. If there is anything I can do to help clarify what happened or make things right, I want that chance. Please feel free to call our office directly or email us. You deserve to be heard. — Ray Givens, Agent "
Kim Allgood
May 12, 2026
5
out of
5
rating by Kim Allgood
"Thank you to Lisa Reyes for providing excellent and efficient customer service in getting our auto policy adjusted."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Ray Givens’s Team. "
Maria Cortez
May 5, 2026
5
out of
5
rating by Maria Cortez
"Great prices, Nayeli was very helpful and great customer service."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Sheila DeWitt
May 2, 2026
5
out of
5
rating by Sheila DeWitt
"We had an awesome experience working with Lisa Bush on our homeowners insurance. She is skilled, thoughtful, and has great expertise in the insurance field. She was friendly, professional and explained everything very well! Lisa answered all of our questions without rushing us. I would highly recommend her for your insurance needs in Texas!!!"
We responded:
"Sheila, thank you for your recommendation! I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Ray "
Luz Campos
May 1, 2026
5
out of
5
rating by Luz Campos
"Ashley at State Farm was absolutely incredible! She took her time to explain everything in a way that actually made sense, found me amazing deals that truly fit my budget, and went above and beyond by giving me helpful guidance for when my daughter takes her car to college. You can tell she’s genuine, and she has an amazing personality. I highly recommend her!"
We responded:
"Luz, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Ray Givens’s Team!"
Alejandro Alvarez
April 1, 2026
5
out of
5
rating by Alejandro Alvarez
"Ashely was awesome was very friendly made everything easy and quick"
We responded:
"Thank you so much for the 5-stars, Alejandro! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Tonya Smith
March 31, 2026
5
out of
5
rating by Tonya Smith
"Aliana was so helpful and friendly. I appreciate all that she did to make my experience enjoyable."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Damian Moreno
March 26, 2026
5
out of
5
rating by Damian Moreno
"Knew exactly what to do. Took care of promptly and set me up for success."
We responded:
"Damian, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Ray Givens’s Team is just a call or email away!"
Todd Mayes
March 20, 2026
5
out of
5
rating by Todd Mayes
"Ray has a great staff over here! Lisa and Kaden are experienced and ready to assist any home, life, auto or commercial coverage you may need! Give them a call or stop by and say hi."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Ray Givens’s Team. "
Katrice Reed
March 16, 2026
5
out of
5
rating by Katrice Reed
"Excellent service!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
John elder
March 16, 2026
5
out of
5
rating by John elder
"Very good experience easy Easy to work with would recommend them as an insurance agent to anyone"
We responded:
"We are grateful for your 5-star review, John! Thanks for taking a moment to share your positive rating of State Farm Agent Ray Givens’s Team here in Pantego . "
Alex
March 6, 2026
5
out of
5
rating by Alex
"Had a great experience working with Maleah. She was very responsive and helped me find an auto policy at a competitive rate - exactly what you want in an insurance provider."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Ray Givens’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Gail Mclaughlin
March 4, 2026
5
out of
5
rating by Gail Mclaughlin
"Professional and very helpful."
We responded:
"Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with us here on State Farm Agent Ray Givens’s Team. "
Gayla Ellison
February 25, 2026
5
out of
5
rating by Gayla Ellison
"Great services and excellent customer service. Staff is very knowledgeable and professional."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Ray Givens’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Jerry Powers
February 23, 2026
5
out of
5
rating by Jerry Powers
"The lady that helped me ( Jerry Powers) did a great job"
We responded:
"Thank you for the fantastic review, Jerry! We are always here to help with your insurance needs here in Pantego . "
Alicia Duncan
February 20, 2026
5
out of
5
rating by Alicia Duncan
"Ms Niyeli did an awesome service for me and I’m very impressed with her service. She’s a great asset to your company. Please give her a raise. I will recommend my friends and family. Thank you."
We responded:
"Alicia, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Ray Givens’s Team—we are always here to help!"
Elizabeth Mendoza
February 18, 2026
5
out of
5
rating by Elizabeth Mendoza
"I recently had the pleasure of working with Nayeli C and I couldn't be more satisfied with my experience with her help in this office."
We responded:
"Thank you for taking the time to leave such a great review, Elizabeth. We strive for excellence in all things insurance and are grateful for your positive feedback. "
Piyush Gupta
February 12, 2026
5
out of
5
rating by Piyush Gupta
"I talked with Maleah, she was great in assisting me with the auto insurance. She was prompt with her follow up call as well. Really liked how she presented the information and moved with the quote. She was very transparent on the details. i would totally recommend statefarm through her for all of the insurance needs. PS: i already recommended a friend to her lol."
We responded:
"Thank you for the 5-star review, Piyush! Here on State Farm Agent Ray Givens’s Team, we are proud to serve our community and appreciate your recognition. "
Lori Sides
February 9, 2026
5
out of
5
rating by Lori Sides
"Nayeli was very personable, very knowledgeable and very friendly.I enjoyed the conversation we had together"
We responded:
"Thanks so much for the fantastic rating, Lori! We are so glad you had a positive experience with us here on State Farm Agent Ray Givens’s Team. If there is anything we can do for you in the future, just give us a shout! "
Juana Rosales
February 9, 2026
5
out of
5
rating by Juana Rosales
"Ashley was very helpful and Informative with coverage with this new policy I am able to cover my vehicle and my home for the same price I was paying with my previous insurance provider on just my Auto insurance!!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Pantego to know that you had such a wonderful experience with us here on State Farm Agent Ray Givens’s Team."
Scott McDaniels
February 6, 2026
5
out of
5
rating by Scott McDaniels
"I went over some of my options with Dylan. I decided not to make any changes because I’ll be relocating temporarily for work and pricing was a bit higher than what I pay now. But to be fair, I was looking for more coverage. I’d love to do business here in the future once I’m back!"
We responded:
"Scott, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Tammy Taylor
January 19, 2026
5
out of
5
rating by Tammy Taylor
"After being frustrated for several weeks dealing with another insurance company which provided slow progress, delay excuses and lackluster results, I contacted Ashley at Ray Givens State Farm to secure the insurance coverage that I needed. Ashley was courteous & helpful. The coverage I needed was obtained quickly and at a MUCH LOWER premium than the other insurance company quoted. I'm a satisfied customer & highly recommend!"
We responded:
"Tammy, thank you for your wonderful review of State Farm Agent Ray Givens’s Team! Tammy, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Ray Givens’s Team! "
Kevin Umstead
January 19, 2026
5
out of
5
rating by Kevin Umstead
"Ashley was very professional in working with me and I appreciated her concern on getting me a good rate with them.!!"
We responded:
"We appreciate your review, Kevin. We are so happy that you had such a wonderful experience with State Farm Agent Ray Givens’s Team here in Pantego ! "