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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Patricia Dwyer

September 19, 2023

5  out of  5 rating by Patricia Dwyer
"My introduction to State Farm has been through your representative Kayden Vance; it has been a wonderful experience; Yesterday, he was incredibly patient as he walked me through the Safe Driver required for the discount… As in the past.I was grateful for his exceptional courtesy & people skills; as a former real estate agent of 35+ years.. I hope you will note that he is an valued member of your team!!"

Katy Hasley

September 11, 2023

1  out of  5 rating by Katy Hasley
"**Edit - after months of back and forth with them I have decided to change agents. After speaking to Ray himself I understand why his staff the way it is. No accountability, everything is corporate or “underwritings” fault. They have charged me TWICE for things that they messed up on. First, I was charged for rideshare coverage for 2 years after asking to get it removed. (this is why my insurance kept going up so much) I should have paid better attention instead of thinking they would take care of their customers. Second, they didn’t send me my drive safe and save beacon because they had the incorrect address on file so I was charged for not having it, after I told them multiple times I had not received it for weeks. How can I start my drive safe and save if I do not have the beacon? Seriously not sure how they have so many good ratings. I came to look at these reviews because I wondered if others had the same experience as me. I must be the worlds biggest Karen because everyone has sparkling reviews for this place, but I am not having the same experience. I have been with State Farm for 10 years, before Ray Givens this was Doug Lovejoy's branch and they always explained things to me when I didn’t understand. Lisa Reyes has been “helping” me for a few weeks, a simple question of “why has my bill gone up so much” has taken a few weeks to answer. I work the same hours as them so I have been trying to get as much of this taken care of through email as possible. But Lisa has blatantly been ignoring questions and flat out just not responding to emails sometimes. My car insurance for a Honda went from $78 a month, to $125, to $175 all within a little under two years. After some back and forth they’ve somehow gotten it down to $160 which I still don’t understand how that happened, or where this new number had come from. All I have been wanting was information on my bill, why it’s doubled, and why I’m being charged for a location change effective May 2023, when I have not moved since August 2019. I was told “I can only view so much of your rating changes”, if my agents office can’t find out this information, who can? I wouldn’t suggest this branch."


August 16, 2023

5  out of  5 rating by Jonathan
"Kyla did an amazing job helping me lower my insurance costs by more than 50%. She has an incredible customer service focus and even was able to increase my coverage simultaneously while lowering costs. I can't sing her praises enough. Looking forward to continuing to work with her in the coming months!"

Ray Phillips Sr.

August 14, 2023

5  out of  5 rating by Ray Phillips Sr.
"One phone call and Kaden got on the phone and I had a policy real fast with hands down. Thank u Ray Givens for a Gifted Person like Kaden."

Kalyn Acker

August 10, 2023

5  out of  5 rating by Kalyn Acker
"I've been with Ray Givens State Farm for a couple of years now. They're always so professional, friendly, and helpful. I usually work with Wendy, who is great - but everyone I talked to there is helpful - it's a great team! I recently relocated outside of the DFW area; I still have all my insurance with them and have had no issues! I can't recommend this team enough!"

Legacy currency

August 3, 2023

5  out of  5 rating by Legacy currency
"Love the team, Haley was a treat, great person to work with."

Caitlynn Land

July 27, 2023

5  out of  5 rating by Caitlynn Land
"Kaden Vance really cares about his clients and took all of the time to give me all the information I needed and requested. Thank you for all the help!"

Tom Risley

June 29, 2023

5  out of  5 rating by Tom Risley
"Ray and his team are great to work with. Very helpful and knowledgeable of their clients needs!"

Greg Spangler

June 29, 2023

5  out of  5 rating by Greg Spangler
"Chandler and Haley have been the absolute best at taking care of my needs. These agents truly help and do everything in there power to get you exactly what your asking for when it comes to insurance. I can’t appreciate y’all enough!! These lady deserve a raise for sure!!!! Thank y’all so much again!!!!!"

Carlie Calhoon

June 29, 2023

5  out of  5 rating by Carlie Calhoon
"kaden was the best!! he helped so much. such a personable guy!"

Hopey Reed

June 29, 2023

5  out of  5 rating by Hopey Reed
"I have 0 clue about anything to due with insurance— so to say Kaden Vance is a Godsend is an understatement. He explained everything to me with amazing detail and patience. I truly believe he found the best option for me and I will come back here for any future insurance needs! Thanks Kaden!"

Alex Phillips

June 29, 2023

5  out of  5 rating by Alex Phillips
"Spoke with Kaden & he was super communicative, attentive and answered all of my questions! Great customer service!"

Alexis Clark

June 29, 2023

5  out of  5 rating by Alexis Clark
"Being new to the DFW area, Kaden was very helpful and answered all my questions. Ray Givens State Farm has an exceptional staff."

piper bozeman

June 29, 2023

5  out of  5 rating by piper bozeman
"Kaden is the best, very personable and very knowledgeable"


June 29, 2023

5  out of  5 rating by JJ C
"Kyla is a seriously amazing professional! Super friendly, customer-focused, and knows her stuff. She's very easy to talk to and has gone above and beyond answering my questions which is a rarity these days. Work with her for peace of mind!"

Tim Carr

June 29, 2023

5  out of  5 rating by Tim Carr
"Ask for Chandler...she is VERY pressure and gets the job done. An asset for sure"

Haely James

June 29, 2023

5  out of  5 rating by Haely James
"Ray’s office is hands down one of the best insurance offices I’ve ever dealt with. Everyone is extremely helpful and friendly. If you want great customer service, Call Haley! Or if you’re looking for home/auto or life insurance, reach out to his amazing sales staff- Wendy, Chandler or Collin! They are awesome! You won’t ever feel like you’re being sold to, but educated on gaps you may have that you didn’t realize you had. They don’t sell you, just tell you!"


June 28, 2023

5  out of  5 rating by JR P
"Great experience - Chandler really knows her stuff. Took the time to explain everything about our policy in detail which me and my significant other really appreciated."

Martin Rivera

June 28, 2023

5  out of  5 rating by Martin Rivera
"Anytime I have a question that leads to many more, Chandler is super patient and informative. Working with her makes life easy, highly recommend asking for her."


June 28, 2023

5  out of  5 rating by Kat
"After shopping rates due to an increase with my prior carrier, Chandler was able to find me a great rate with great coverage. Thanks for your great service Chandler!"


June 28, 2023

5  out of  5 rating by Garrett
"Chandler was a great help in assisting me starting new policies. She was very knowledgeable and explained all my coverages to me! Thanks so much Chandler"

Shawnta Beck

June 26, 2023

5  out of  5 rating by Shawnta Beck
"I worked with Kyla and she was so kind and sweet. Thank you for helping me."

Redd Bennett

June 26, 2023

5  out of  5 rating by Redd Bennett
"Kyla was awesome definitely sending friends and family!!!"

LaToria Smith

June 26, 2023

5  out of  5 rating by LaToria Smith
"I have currently been chatting with Kyla about new insurance for my home! She has been going through a policy and the break down with me ! It’s crazy to say I really didn’t understand the importance of insurance and the policy until speaking with Kyla!"

Nicole W

June 26, 2023

5  out of  5 rating by Nicole W
"I spoke with a women named Kyla. She was super informative and was able to answer any questions and concerns I had. She made talking to her very easy. She was warm and welcoming. Thank you so much. She’s the best."