State Farm® Insurance Agent Ray Givens

"My introduction to State Farm has been through your representative Kayden Vance; it has been a wonderful experience; Yesterday, he was incredibly patient as he walked me through the Safe Driver required for the discount… As in the past.I was grateful for his exceptional courtesy & people skills; as a former real estate agent of 35+ years.. I hope you will note that he is an valued member of your team!!"

"**Edit - after months of back and forth with them I have decided to change agents. After speaking to Ray himself I understand why his staff the way it is. No accountability, everything is corporate or “underwritings” fault. They have charged me TWICE for things that they messed up on. First, I was charged for rideshare coverage for 2 years after asking to get it removed. (this is why my insurance kept going up so much) I should have paid better attention instead of thinking they would take care of their customers. Second, they didn’t send me my drive safe and save beacon because they had the incorrect address on file so I was charged for not having it, after I told them multiple times I had not received it for weeks. How can I start my drive safe and save if I do not have the beacon? Seriously not sure how they have so many good ratings. I came to look at these reviews because I wondered if others had the same experience as me. I must be the worlds biggest Karen because everyone has sparkling reviews for this place, but I am not having the same experience. I have been with State Farm for 10 years, before Ray Givens this was Doug Lovejoy's branch and they always explained things to me when I didn’t understand. Lisa Reyes has been “helping” me for a few weeks, a simple question of “why has my bill gone up so much” has taken a few weeks to answer. I work the same hours as them so I have been trying to get as much of this taken care of through email as possible. But Lisa has blatantly been ignoring questions and flat out just not responding to emails sometimes. My car insurance for a Honda went from $78 a month, to $125, to $175 all within a little under two years. After some back and forth they’ve somehow gotten it down to $160 which I still don’t understand how that happened, or where this new number had come from. All I have been wanting was information on my bill, why it’s doubled, and why I’m being charged for a location change effective May 2023, when I have not moved since August 2019. I was told “I can only view so much of your rating changes”, if my agents office can’t find out this information, who can? I wouldn’t suggest this branch."

"Kyla did an amazing job helping me lower my insurance costs by more than 50%. She has an incredible customer service focus and even was able to increase my coverage simultaneously while lowering costs. I can't sing her praises enough. Looking forward to continuing to work with her in the coming months!"

"I've been with Ray Givens State Farm for a couple of years now. They're always so professional, friendly, and helpful. I usually work with Wendy, who is great - but everyone I talked to there is helpful - it's a great team! I recently relocated outside of the DFW area; I still have all my insurance with them and have had no issues! I can't recommend this team enough!"

"Chandler and Haley have been the absolute best at taking care of my needs. These agents truly help and do everything in there power to get you exactly what your asking for when it comes to insurance. I can’t appreciate y’all enough!! These lady deserve a raise for sure!!!! Thank y’all so much again!!!!!"

"I have 0 clue about anything to due with insurance— so to say Kaden Vance is a Godsend is an understatement. He explained everything to me with amazing detail and patience. I truly believe he found the best option for me and I will come back here for any future insurance needs! Thanks Kaden!"

"Ray’s office is hands down one of the best insurance offices I’ve ever dealt with. Everyone is extremely helpful and friendly. If you want great customer service, Call Haley! Or if you’re looking for home/auto or life insurance, reach out to his amazing sales staff- Wendy, Chandler or Collin! They are awesome! You won’t ever feel like you’re being sold to, but educated on gaps you may have that you didn’t realize you had. They don’t sell you, just tell you!"